1.1 Products Available for Delivery

Our bakery products currently include:

• Plain Croissant
• Pain au Chocolat

As these are freshly baked food items, all orders are prepared and packed with care to maintain product quality as much as possible.

1.2 Delivery Area

We provide delivery based on the areas and conditions determined by the studio. Customers are encouraged to contact us in advance to confirm delivery availability, delivery fees, and delivery time slots before placing an order.

1.3 Preparation and Delivery Time

Orders are prepared according to our baking schedule and delivery rounds.

Delivery times may vary depending on:

• the date and time of the order
• the order quantity
• the delivery location
• traffic conditions or other unforeseen circumstances

We will do our best to deliver orders within the estimated timeframe provided. However, delays may occasionally occur due to factors beyond our control.

1.4 Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, phone number, and address, before confirming the order.

If incorrect or incomplete information results in a failed delivery, additional charges may apply for redelivery.

1.5 Receiving the Order

Please inspect your order as soon as it arrives.

If the product is damaged, incorrect, or incomplete, please contact us promptly and provide photos for review. We will assess the issue and assist accordingly.

2.1 Fresh Bakery Products

Due to the nature of baked goods as perishable food items, we do not accept returns once the order has been prepared, dispatched, or delivered, except in cases where:

• the customer receives the wrong item
• the item is incomplete
• the product is significantly damaged upon arrival
• the issue is caused directly by the studio

2.2 Order Cancellation

Customers may request an order cancellation before the order has been prepared or processed.

Once preparation has started, we reserve the right to decline cancellation requests, especially for made-to-order or freshly baked items.

2.3 Refund Eligibility

Refunds may be considered on a case-by-case basis if:

• the item cannot be fulfilled by the studio
• the wrong item was delivered
• the product arrives in an unacceptable condition due to an issue caused by the studio

Approved refunds will be processed through the original payment method whenever possible.

2.4 Non-Refundable Cases

Refunds will generally not be provided in the following situations:

• the customer provided an incorrect delivery address or phone number
• the recipient was unavailable to receive the order
• the customer changed their mind after the order was prepared
• delays were caused by external delivery conditions beyond the studio’s control, unless otherwise agreed by the studio

3.1 Course Format

Panna Baking Studio also offers online baking courses. Course access, format, and content may vary depending on the specific course offered on the website.

3.2 Access to Online Courses

Once payment is completed, customers will receive access to the online course according to the delivery format specified by the studio, such as downloadable content, streaming access, or private learning access.

Customers are responsible for ensuring they provide the correct email address and contact details when enrolling.

3.3 Personal Use Only

All course materials are for personal use only.

Customers may not copy, reproduce, resell, redistribute, record, publish, or share any part of the course content, whether in full or in part, without prior written permission from Panna Baking Studio.

3.4 Refunds for Online Courses

Due to the digital nature of online courses, all course purchases are generally non-refundable once access has been granted.

Refunds may only be considered if:

• the customer was charged but did not receive access due to a technical issue caused by the studio
• the course cannot be delivered as promised by the studio

3.5 Intellectual Property

All course materials, including videos, recipes, lesson documents, images, and related content, remain the intellectual property of Panna Baking Studio unless otherwise stated.

Unauthorized use, reproduction, or distribution is strictly prohibited.

4.1 Accepted Payment Methods

We accept payment through the methods made available on our website or through the payment channels officially provided by Panna Baking Studio.

4.2 Payment Confirmation

Orders and course enrollments will only be confirmed after full payment has been received and verified.

For manual payment methods, customers may be asked to provide proof of payment for verification.

4.3 Pricing

All prices are listed in the applicable currency stated on the website or during the order process.

We reserve the right to update product prices, course fees, delivery fees, and promotional offers at any time without prior notice.

4.4 Failed or Incomplete Payments

If a payment is incomplete, declined, or cannot be verified, the order or course enrollment will not be confirmed until payment has been successfully completed.